In a recent storm a tree fell on our truck. It's a 2013 Chevy 1500 with 36,000 miles on it in perfect condition.
Allstate values the truck at $25,000 and found $10,000 in damages. The cab is squashed, the interior is sodden from days of heavy rain. According to a certified welder, the welds of the roof structure done in a repair shop will never be as good as the factory construction. Our concern is that the cab structure will never be safe if the truck were to roll and the occupants would be killed.
We feel the only way to do the repair correctly is to completely replace the cab, wiring, airbags etc with new factory parts.
Allstate is not willing to do this. We feel the vehicle will never be safe the way Allstate wants to do the repairs. Add to this we have used Allstate for 40 years (autos and homeowners) and this is our first claim. We feel that Allstate is merely trying to save money and not concerned about our safety.
Shouldn't safety in a vehicle be important?
We have spoken to trustworthy local auto dealers about this. They have seen the photos and they say they would never take this truck in trade, no matter how good the repairs appear. Even if repaired correctly this vehicle will loose a significant amount of its value, and most people would not buy it.
We just lost $25,000 with the stroke of a tree. Allstate is unwilling to do the right thing, total the vehicle, and get a potentially unsafe truck off the road.
Product or Service Mentioned: Allstate Auto Insurance.
Reason of review: lack of concern for our safety.
Monetary Loss: $15000.
Preferred solution: Total the damaged vehicle and take it off the road so no one is exposed to the danger of a substandard structural repair..
I liked: 1st 40 years with them.