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Had the worst experience with Allstate home police a end their customer service.

Insured my house with Susan Dever from Brian Strode Agency in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around so I went with her and Allstate.

I agreed to pay $813 per year ( august 2017) and I paid that in one lump some electronically and singed up for automatic renewal in order to get the best rate.

9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged additional $86 on 12/2017. 3 months after signing my policy and paying in full. ???????

Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account so they just took the $86 . They had no right or my approval. That is plain old STEALING.

Allstate steals and cheat. I will never insure with them again and I advised my coworkers and neighbors to do the same.

I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan Dever) I was told a notification was sent to my old address. (why they sent notification to my old address is a mystery to me, when I insured my house with them as my only and main residence)

On top of that the address Allstate had on file was incorrect. I have never lived at that address.

In todays electronic age and day I still cant believe they argue with me stating they notified me by sending a letter to non existent address instead of sending and email or for goodness sake maybe, just maybe.... making a phone call?

Took me 2 weeks of trying to chase Suzan down and I still had no answers, or apologies for that matter.

I escalated the whole thing to Ryan Edwards, CRS385 Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks I have been leaving him voice mails and sending email with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect.

Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then โ€ฆ. maybe then โ€ฆ... I will get my $86 back.

How stupid is that?

Allstate did not insure me correctly. They did not give me correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it?

Well, they need the $86 more than I do ,obviously, so they can keep it. If they would rather keep $86 then a customer , there is nothing I can do about that. I just hope all the other customers will be worth more that that and they will treat them better.

Reason of review: Problems with payment.

Monetary Loss: $86.

Preferred solution: Full refund.

Location: 762 E Chestnut St, Canton, IL 61520, USA

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Trump should be contacted, if State Attorney General and State Insurance Administration unable to solve. I would report to State Attorney General.

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