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Pissed Consumer Interviews ?

In a recent storm a tree fell on our truck. It's a 2013 Chevy 1500 with 36,000 miles on it in perfect condition. Allstate values the truck at $25,000 and found $10,000 in damages. The cab is squashed, the interior is sodden from days of heavy rain. According to a certified welder, the welds of the roof structure done in a repair shop will never be as good as the factory construction. Our concern is that the cab structure will never be safe if the truck were to roll and the occupants would be killed.We feel the only way to do the repair correctly is to completely replace the cab, wiring, airbags etc with new factory parts. Allstate is not willing to do this. We feel the vehicle will never be safe the way Allstate wants to do the repairs. Add to this we have used Allstate for 40 years (autos and homeowners) and this is our first claim. We feel that Allstate is merely trying to save money and not concerned about our safety. Shouldn't safety in a vehicle be important?We have spoken to trustworthy local auto dealers about this. They have seen the photos and they say they would never take this truck in trade, no matter how good the repairs appear. Even if repaired correctly this vehicle will loose a significant amount of its value, and most people would not buy it. We just lost $25,000 with the stroke of a tree. Allstate is unwilling to do the right thing, total the vehicle, and get a potentially unsafe truck off the road.
My sister originally a house and had Allstate. She was dying with stage four cancer and a tree fell on her house due to high winds in Maryland. Allstate told us to find someone to replace the roof ( which was new and we contacted the company that had originally put on...
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Anonymous
JHJ

Sorry for your sister's illness! However, If you hired a poor contractor how is it Allstate'!s fault? Also, if Allstate paid the contractor direct, either your sister or some ...

h.kitchener
h.kitchener

I have never had an insurance company inspect or review the work done. They approved the contractor for you and assumed you contracted with a licensed contractor to do the wor...

#1444669
So I left my keys in my moms car, and turns out she locked her keys inside as well. So I call Allstate Roadside assistance since i have their service through Sync Up Drive with TMobile. They basically rejected me because my moms car wasnt registered. Im standing...
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1.0
#1442532
I got Allstate auto Insurance I paid the guy Cash and he ask me for my bank account I ask him why he wanted it he said it is part of the rules of Allstate we need your bank account number, I told him your office is down the street I will come in every month and pay you...
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4.5
I liked
  • Fast service good insurance
I didn't like
  • Did not listen on payments i told him i would come in and pay
#1442017
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Allstate - Not worth the a ***

Our home was broken into on December 24 upon signing up with Allstate we were told we were covered under our homeowners insurance on everything but they neglect to tell you they put a cap on stuff. My toolbox and tools were in my basement of our house estimated value $69,500 so I call Allstate and all I got out of them was we’re so sorry! All we can pay is $10,000 towards tools what a crock of *** I told the lady on the other in my toolbox is almost $16,500 just by itself and all she could say was sorry my words to her were all have a new insurance company by the end of the week. I would never recommend this company to anyone except my worst enemy.
#1439128
Have had Allstate for almost 15 years, homeowners, 3 trucks, a Tahoe and a van. Every time I call the office it takes 3 calls to get something right, billed me for homeowners and the bank it held in escrow? I do not like to shop or change so my insurance and cell phone...
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#1437352
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Allstate - Inconvenience

Scheduled today by Allstate to drop off car at the body shop. Rental car was set by Allstate at a wrong date so only available car is a luxury SUV and a pickup truck. Allstate refuse to compensate their mistake
1.0
Details
Customer service
Product or Service Quality
Staff
#1435256
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Allstate - NOT a true rewards program

This program is a joke. I don't even pay any attention to it. Have Allstate because of local agent who does a good job.
#1433258
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Allstate in Pikesville, Maryland - Horrible customer service.

I switched to Allstate insurance because they offered a cheaper rate. Since I made the switch about two weeks ago, I have since found out they fired the agent who set up everything for me with them. I am now receiving calls from one of their other agents claiming that underwriting is requesting a copy of a letter I already sent that agent proving that an accident about a year ago wasn't my fault because apparently it's showing up to them as myself being at fault. The former agent already got the letter and set up everything and ive started making payments. Calling them hasn't gotten any responses. They are giving me the run around.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1429175
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Allstate - Falsify evidences to deny pay claim

Be careful, cheap Allstate rate will compensate with falsify evidences to deny claim.
#1428943

Contact Allstate

Mailing Address:
Allstate Insurance Company
2775 Sanders Rd. 2012 Corporate Lane Suite 108 PO Box 4310 Naperville, Illinois 60563
Northbrook, Illinois 60062
United States
Phone:
(877) 810-2920
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Allstate - *** not worth the time

Pay Pay Pay What ? Clam After 20 Years Sorry *** you
#1424126