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Allstate

Allstate

www.allstate.com
What is your customer experience with Allstate?

Allstate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Allstate has a 1.6 star rating from 483 reviews, with 30% likely to recommend; most consumers report dissatisfaction and 84% unfavorable responses.

Key Takeaways for Future Customers

  • Read Allstate reviews to weigh frequent delays in claims and service.
  • Expect issues with billing and possible unauthorized or duplicate charges.
  • Document interactions; many buyers seek refunds or escalations for denied claims.

Negative Feedback / Risk Areas

  • Slow or unresponsive customer service and poor claim handling.
  • Denials, lowball estimates, and long disputes on homeowner and auto insurance claims.
  • Problems with roadside assistance, agent misrepresentation, and refund delays.

Positive Feedback

Some customers praise helpful agents and occasional prompt claim resolutions, with a few reports of satisfactory payouts and good roadside experiences.

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Media from reviews

Allstate - Business Practice
Allstate - Incompetency, unprofessional, and negligenceAllstate - Incompetency, unprofessional, and negligence - Image 2Allstate - Incompetency, unprofessional, and negligence - Image 3Allstate - Incompetency, unprofessional, and negligence - Image 4Allstate Ripoffs Coming & GoingAllstate - I was not at fault
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Zaelynn Ogr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Exceptional Customer Service

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AI Highlights
  • - Assisted by Tennille, an Allstate customer service specialist.
  • - She was professional and knowledgeable.
  • - Speaking with her helped resolve the issue.

We were involved in a minor car accident, for which the Allstate customer was determined to be at fault.

I reached out to Allstate for support and was fortunate to be assisted by Tennille, a customer service specialist.

Tennille demonstrated exceptional professionalism throughout our interaction. She was extremely knowledgeable, helpful, and patient, maintaining a wonderful attitude during the entire process. Speaking with her made resolving the issue a pleasant experience.

I sincerely hope this feedback is directed to the appropriate department so that Tennilles excellent work ethic and dedication can be properly acknowledged.

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Abbigale Kkj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Apopka, Florida

Unfair, unethical, and dishonest, play so many games and make so many errors intentionally

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AI Highlights
  • - Allstate is described as unethical, unfair, and dishonest.
  • - They make lowball estimates and have errors, and their app does not work.

The worst! You are NOT in good hands with Allstate.

The worst car insurance company for sure. So unethical, unfair, and dishonest. They play so many games. Low ball estimates to pay less for damages.

They make so many errors with your name, emails, links, putting errors on the estimate, they are a mess and so nonresponsive. Just so many games. Very dehumanizing with them. Not sure how they are allowed to operate as a business in this country.

They have to be the most dishonest company I have ever seen. Then their virtual assist app does not work, so you cannot get a fair estimate of damage. Their reviews on Google play for their app are horrible, it does not work. They give you so much run around.

I would never use them or recommend them. I had damage done to my car by their policy holder and it has been a nightmare dealing with them. You are not in good hands with Allstate. Beware of this company.

I saw all the bad reviews, thousands on BBB, Consumer Affairs, Smart Consumer, Yelp, Google, here and so many, they have the worst reviews. They need our prayers. It is like dancing with the devil dealing with them. Just absolutely terrible!

They have the worst reviews on every platform. BBB and Consumer Affairs are horrible.

Even the Google Play store they have so hundreds of bad reviews for their virtual assistant app which does not work. It is all games with this company.

Loss:
$4000
Cons:
  • And play games a lot of errors
  • Unethical
  • Unfair

Preferred solution: Full estimate for claim done by local shop

User's recommendation: The worst car insurance company I have dealt with

View full review
Resolved
Lonnie L Zno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I'm trying to file a claim and I'm getting nothing but running around

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AI Highlights
  • - Filing a claim, getting a run-around.
  • - Adjuster named Jesse, but they don't know Jesse.
  • - They want to discuss item ages; settlement isn't happening.
Updated by user Feb 19, 2026

Company fixed the issue and I have been provided with settlement agreement. I settled for what we could all live with. If you ever use this company to insure your life with better beware if you do not have patience and have negotiating skills.

Original review Feb 04, 2026

I'm trying to file a claim, and I'm getting nothing but a run-around. It's all I'm getting, and my adjuster just told me his name was Jesse.

I called them, and they don't know a Jesse, so now they want to talk about the age of my items.

More running around! I'm trying to settle amicably, but it doesn't seem to happen.

Loss:
$10000
Pros:
  • Like your money

Preferred solution: Results

View full review
Bryce S Dai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakeview, Oregon

Allstate insurance is tricking low income individuals into calling them for insurance

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AI Highlights
  • - Advertisement claimed SNAP benefits discounts for auto insurance.
  • - Allstate agents couldn't confirm the discount and kept trying to sell insurance.

I was browsing the Internet were I found an advertisement for car insurance stateing that individuals that receive snap benefits (food stamps) are eligible for discounts on there auto insurance. I called the number given and was greeted by an Allstate insurance agent.

When I asked him about the snap benefits discount he had no idea what I was talking about. I tried three more times with the same results. Each time the agents were very persistent trying to sell me insurance. This is just a trick to get people to call them with false hopes of getting a discount because there on food stamps.

That's pretty low iñ my opinion.

Are they that desperate that they have to trick low income people into getting insurance from them? Crazy and I am extremely pissed off

Pros:
  • Cheap insurance

Preferred solution: Apology

View full review
1 comment
Guest

You’re a moron. It’s a fake ad placed by a scammer to “phish” for your SNAP number.

sarah p Tss
map-marker North Las Vegas, Nevada

Trying to report company did not do the job right that I called in about.

AI Highlights
  • - Construction Zone was hired to repair the roof and upstairs ceiling.
  • - There is damage; Tristan Faulk has not replied to reopen the claim.

the job was given to construction zone to repair the roof and the celing going to the bed room up stairs. we have had another strong and the roof and bedroom again damaged.

I have tried to speak with Tristan Faulk, I have left messages on his voice mail and I still have not heard from him. My old claim number is 078700****. please contact me at 216-990-****. I am trying to reopen this claim since it was not done in the begining.

thank you for your time.

Again my name is sarah phillips. if you cannot reach my email is p.sarah@***.net

Preferred solution: the job that al-state paid for. it was not done right in the begining. I would like alstate to have someone else to do the job that construction did not do . thank you in advance. .

View full review
Julio M Igj
map-marker Austin, Texas

Complaint, American Heritage,Gap claom, power buy coverage

AI Highlights
  • - Claim has dragged on over 3 years despite submitting required documents 3 times.
  • - Power buy option pays $3000 or $5000 based on loss type.

I've been trying to complete this claim for a little over 3 years now. I have submitted the required documents 3 times, and the only documents that the department that handles this process of the claim has are the ones that are not doing their job!

The information that is required is intertwined in the 32 pages of documents. All they have to do is read. It seems they are looking for a specific titled document and not reading through each page of the 32 pages, which include the police report. I purchased this policy in good faith, and I expect American Heritage, which is an affiliate of Allstate, to honor it.

Under the power buy option of the policy, I'm to be paid either $3,000.00 or $5,000.00, depending on whether the vehicle was stolen and not recovered or declared a total loss, in which case Geico, which was the insurance company in force at the time of the declaration of it being a total loss. My frustration is affecting my health; please help me to receive what's owed to me.

Loss:
$240
Pros:
  • Reputable and trusted
Cons:
  • American heritaged should be retrained

Preferred solution: Full refund

View full review
Zoee Lnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Business Practice

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AI Highlights
  • - Wind-damaged roof; estimators say total loss.
  • - Repaired per Allstate's instructions; paid $21,000.
  • - Now pays $5,000 and asks for more photos/estimates.
Allstate - Business Practice
Allstate - Business Practice - Image 2
Allstate - Business Practice - Image 3
Allstate - Business Practice - Image 4

I have replacement cost Homeowner coverage. My Roof received

extreme wind damage, resulting in a total loss, according to the construction estimators.

I followed Allstate's instructions, got my roof repaired, and paid $21,000.

Now, Allstate pays 5K, and no matter how many photographs and estimates they ask for over this past year, they keep asking for more pictures and respond with their claims adjuster's original estimate of 5k. Their business model is to "accept a little or sue us." Knowing that many people will just take it.

User's recommendation: Allstate insurance does not pay for your damages with out suing them

View full review
1 comment
Allstate

Hi, we are sorry to hear about your experience. Please email us at Communitycare@***.com with more details and we’ll check it out.

Lynnda F Wbm
map-marker Port Saint Lucie, Florida

Stop calling me I beg you

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Im inundated with your nuisance calls and needs for you to remove my phone number!!!Wtf I am old and disabled and cant get to my phone easily!!!

Cons:
  • Nuisance calls

Preferred solution: Off the phone list!!!!

View full review
Anonymous
map-marker Hammond, Indiana

Account representative is not being helpfulreasons

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Allstate is taking money out of my account when they shouldnt be. I have no dealings with them.

Im with DirectAuto.

And I need my money to go back in my account. Thank you.

View full review
Shareena Ytp
map-marker Malvern, Arkansas

Have had years of good service. Will not rate on one experience

Have had years. of good service.

This time was far from good.

Hopefully an isolated incident. Will not rate on this one experience.

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Anonymous
map-marker Malden, Massachusetts

Bad customer service by a individual named James one of the worst people I’ve ever talked to on the phone

AI Highlights
  • - They want the dashboard camera video from the accident a year ago; not provided.
  • - They say James refused to provide the video and was abusive on the call.

I was calling up about a claim and to get my video from my dashboard camera that I had an accident in 1 year I have not seen it. They have not given it to me.

They will not give it to me and James this person James was the worst person he would not get my video from the dashboard camera that I had an accident in 1 year I have not seen it. They have not given it to me.

They will not give it to me and James this person James was the worst person Ive ever talked to in my life he abuse me yelled at me on the phone and then hung up on me like a five-year-old on a tantrum worst customer service ever and if you talk to him, youll know right away. Its him because hes a horrible human

User's recommendation: Allstate in Malden has a great guy named Dustin and anybody in Malden Dustin I’d suggest he’s wonderful

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1 comment
Guest

Your post reads like a retard throwing a tantrum in a corner. Yelling, stomping and out of breath, repeating the same thing.

David P Eyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bought a new homeowner’s policy

Answered promptly and the agent was helpful and gave me a great price for the amount of coverage. Highly recommended.

Pros:
  • I am happy with my decision to go with allstate for my homeowners license
Cons:
  • I have no cons about my experience right now

Preferred solution: I got better coverage than what I had at a better rate.

User's recommendation: I feel good about this decision to change my homeowners insurance coverage to Allstate due to the knowledgeable representative that helped get my insurance coverage started with my new insurance company.

View full review
Clifford S Sfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declaration page

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Inquired about active homeowners insurance. I do. And have you guys sent the declarations page to State Farm?

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Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

David M Srx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I do not own them any money!

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AI Highlights
  • - I closed Allstate accounts last April; they were paid in full.
  • - Allstate renewed without consent and sent to collections; 55-point credit drop.
Original review updated Oct 26, 2025

I closed my Allstate accounts last April at the end of my contract term because of rate increases after 13 years. My accounts were paid in full.

Allstate tried to renew the accounts without my consent and sent them to collections. I did not know any of this until I received a credit alert, 6 months after I closed my account. I checked my credit and saw that I had a 55-point drop in my credit score.

I called the collection company and found out that the collection is for Allstate. I called my ex-Allstate agency and was told I did not properly close my account, and I was being billed a partial month.

Loss:
$5800
Pros:
  • Yearly rate increases
Cons:
  • Hard to deal with
  • Yearly rate increases

Preferred solution: Apology

User's recommendation: When you try to leave Allstate, They will try to ruin your credit!

View full review
Janira Uau
map-marker Columbus, Ohio

To have proof of my insurance sent to KEMBA for my auto loan

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Absolutely nothing no one answered my call. You are real good at getting your payment, but not customer service!

View full review
Anonymous
map-marker Alexandria, Virginia
AI Highlights
  • - Pedestrian struck three times as the defendant backed up; no citation.
  • - Video evidence allegedly cut or spliced; ambulance and police treatment not shown.

I was struck as a pedestrian 3 times as DEFENDANT backed up! Crazy he was not cited.

He told me he was pulling up as requested away from my handicap space. He was blocking my exit but instead backed up after speaking to me. He was warned, had full knowledge if my presence, an admission, and the video doesn't have to show me pounding as it happened. He admitted he talked to me putting himself at the scene.

This is illegal in Virginia. I had a placard. They have doctored the strike!!: one video clearly showed a hard strike shaking my body which was cut off or spliced at that point. The other shows a rapid backing.

Neither shows ambulance or fire department. Neither shows the way I was treated by police. Neither video shows me slumped over or banging on the offending suv! It looks rerecorded!!!

Why did they cut out police yelling at me, "you're making a lot of demands!!!" I asked for an ambulance return but it was refused! They held me against my will! I was begging to leave with severe chestbpain for the hospital!!! Even worse they were mocking me and laughing???

12/27/23 I am incapacitated and even worse they withheld overhead street camera footage!!!

No one wants the paperwork and this man did not provide his DC address where he resides. Witness moped

View full review
2 comments
Guest

You need a police report showing the driver at fault/negligent and probably a lawyer.

Guest

Karma

View more comments (1)

About

Related Companies

SquareTrade, Allstate Motor Club, Esurance, Encompass Insurance, National General Insurance

Summary

Allstate agency was founded in 1931 as a part of Sears. At the present time it is headquartered in Northbrook, Illinois. The company specializes in providing auto, home, umbrella and business insurance. Net income of the company is 1,765 billion. The tagline of Allstate insurance agency is: "You are in good hands". Allstate is the second largest insurer in the United States. The company is a sponsor of various sports events. In 2007 Allstate introduced a new eco-friendly insurance option. Allstate is on the lists of Forbes magazine and Fortune 100.There have been many complaints filed against Allstate stating that the company fails to pay off the entire sum to its policy holders.

Allstate reviews and complaints

Allstate is ranked 268 out of 2421 in Insurance category

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