Allstate

Somehow when I purchased the policy the vin numbers for BOTH my vehicles were entered incorrectly. The only reason I found out was the DMV kept telling me I had a lapse in insurance and I needed to contact Allstate and tell them to send proof of insurance and it would never go through because the vin numbers didnt match my registration with the DMV.

So I contacted Allstate to get the problem fixed and was told that it would take several days to fix the problem. So I asked the agent if I got in a car wreck on this Christmas trip over the weekend would I be covered and he told me he wouldnt recommend taking any trips until the numbers were fixed. So at this time was my realization that I havent been covered this whole time I was paying and would have been stuck with the bill had I been involved in an accident since the policy began.

So I told the agent to cancel that policy and demanded a full refund which till this date have still not received. So because of Allstate Ive had to pay lapse of insurance fines, I had to purchase an insurance policy from Progressive 3 days before Christmas, and have spent HOURS of my time on the phone trying to get a refund and have yet spoke to anyone that can resolve this issue.

Good afternoon,

I am writing this related to the damages between me and Autism Towing and Recovery LLC

On July 17th, 2023, my Cadillac Lyriq 2023 was not driveable so Cadillac Roadside Assistance requested an Autism towing company come and tow my car to the Lindsay Cadillac of Alexandria. After the driver dropped off my car, I received photos from the technician stating that my car was damaged during the towing process

I have opened the claim about the damages and got contacted by Daniel Garcia from the Allstate Damage Mediation team asked me to send him some information and then bring my car to get the estimated repair cost.

I received the first estimated repair cost from Calvin Hutchinson - County Line Collision Center's estimator on 07/20/2023 and sent it to Daniel right after that.

I have not gotten any response from Daniel from July until 09/05/2023 he said he was approved to cover the damages and asked for my information to send the checks over.

After receiving the checks from Daniel, I would like to schedule to drop off my car to start the repair. However, Calvin Hutchison said that he needed to get in contact with Daniel Garcia in case after disassembling the car, there is something extra that needs to be taken care of.

I have tried to contact Daniel Garcia again about this matter since September and have not received any response from him until 10/24/2023, he stated that he is aware of supplements for any repairs and asked me to send him any supplements if I get to him for review.

After receiving confirmation from Daniel Garcia, I have asked Calvin Hutchinson to start ordering the parts and repair my car. Because my car is the newest model of Cadillac, it takes a longer time to order those parts (2.5 months). I dropped my car off at County Line Collision Center on 12/26/2023, and after disassembling the car, Calvin Hutchinson contacted me with the revised estimated repair cost.

I sent this to Daniel on 12/28/2023 and got no response from him until today. However, he stated that he was no longer able to move further with the claim because of the length of the time.

BUT ALL I WANT TO SAY THAT EVERYTHING WAS DELAYED BECAUSE OF THE DELAY IN RESPONSE FROM DANIEL GARCIA.

Its always taken 2 months or more to get a response from him. My case can be solved sooner if he is working professionally and does not always disappear.

Hi I recently discovered an increase in my monthly payment from Allstate. They increased my payment from 177.10 to 270.10 this took effect Nov 8th 2023.

Im a single father of 3 and dont always have the time to check billing especially when its autopay. So Feb 8th I contacted my local Allstate insurance company and first they had me on hold for 20 minutes when I finally got ahold of someone I asked why my bill increased by 100.00 they said that they will revisit my account in 3 months when Im up for renewal. I then went into my Allstate app and discovered this increase started 4 months ago so I left work early to head to there office. Once at the office I was told they had added my brother to my policy I was quite shocked as my brother ha his own policy and does not live with me.

I asked who authorized this change and they said we sent you a letter and email about the change. I never asked them to add my brother or sign off on any of this. They could provide no documentation stating I did. Then the Agent got really defense and most of the employees there also entered the conversation.

I explained that I need a refund for the four hundred dollars and that comment was met with aggressive behavior the agents explained that it was Allstates policy to add people to my policy that live in my house. I explained that my brother hadnt lived in my house for 6 years. I was then told Im not getting a refund period. Everyone needs to check there policys so this doesnt happen to you.

Think about this is Allstate charges 5 million ppl just a dollar extra thats 5 million a month taken from hard working Americans such as myself. I guess we are not IN GOOD HANDS

Matthew Crouch

Allstate Claim 073016****:

Please call Cynthia Radloff @ 806-788-****.

Allstate Claim 073016****: NANCY GREENE (Claims Service Leader)

Contact Number:(629) 221-****

073016**** Claim Number Allstate Claim 073016****:

Please call Cynthia Radloff @ 806-788-****.

Allstate Claim 073016****: NANCY GREENE (Claims Service Leader)

Contact Number:(629) 221-****

State Farm adjuster, Cynthia Radloff hired DLW DISPOSAL. The company did damage to my property and unplugged my deep freezer and refrigerator in my basement on October5, 2023 when they were unplugging and removing all of their equipment.

I left out of town for my trip on the morning of the 6th and my items in my freezer were still frozen because I placed food from the hotel in the freezer. I was rushing to get home for my flight so I was home for a short time due to getting a flat tire on my vehicle. I had an Uber waiting to catch a ride to the airport. Returning home on the night of the 15th we smelled a very foul odor in the house thinking it may have been the mold from the basement but upon going down there I noticed blood and water in the floor surrounding the fridge and deep freezer.

I instantly knew that DLW Disposals employees had unplugged my fridge and deep freezer.

As well they drug my expensive leather recliner and broke my screen door. I am very disappointed and dissatisfied in DLW DISPOSAL and State Farm Adjuster, Cynthia Radloff.

I have been an All State Roadside customer for 18 years. I pay my annual premium every year for assistance with an issue for roadside.

The last 2 times I've needed assistance NO ONE came. The first time I thought ok it's covid I get it after 61/2 hours I gave up..the second time I waited 8 hours and at the end of it...I was not able to speak with anyone, nor did anyone show up. I was told by 20 text messages after 8 hours that they would not be able to accommodate me or help me. Apparently come to find out NONE of the tow companies want to nor do they work with All State.

Some of the reasoning I heard, after calling around for help was that that don't want to pay the tow people anything. This after 4 different tow companies told me the same thing. So here I am not in a safe environment for 8 hours and you did NOTHING except text. I then had to pay out of my pocket 270.58 dollars that I expect to be reimbursed.

I'm reaching out so you have the opportunity to do the right thing before I contact the BBB and my local help me TV station. Im sure I'm not he only person experiencing this frustration. My All State account number member # 39632****. You need to either get out of the roadside assistance business or start paying these tow companies.

It's pretty bad when your own All State agents tell you about all the terrible stories they've heard. Please let me know how I will be compensated for the 270.58 I had to pay.

It might not seem like a lot to a big corp like All State but it is 1/2 my weekly pay...that is why I pay the annual fee to you is so this doesn't happen! Renee Romans

Talk with agent Charles Birt about being referred to collection company for nonpayment on pol that was never agreed upon or signed by me or homeowner. Nor did they ever talk to homeowner, but yet they said they issued a written nsurance policy covering her home.

Now they have referred this to a collection agency, when he has only talked to me, never the homeowner. I am going to file a complaint with the BBB, Attorney Generals office in South Carolina. I am going to the newspaper and consumer advocacy group. I spoke with Mr Birt several times and he said he would take care of this misunderstanding, but he just lied.

This bill should have never gone to a collection agency, your company is trying to take advantage of an elderly. I will not let that happen.

My home so staying significant damage on March 5th I have been unable to live in my home since the same date it's going to be another week or so before I can get back in my agent who's handling my claims has only talked to me one time I've emailed them I've called I sat by my phone for days he did not even try to call I called him this morning and said I would be here all day he never called then when I try to call someone else all I get is the runaround the same voicemail robot who sends me again to the same agents voicemail I'm just trying to talk to a regular person all I want to do is find out if my hotel in my food is being paid for I will have been in a hotel for 3 weeks and have had one response my local agent I emailed and called him he's never called me back either I wouldn't insure my first enemy to these people