Allstate
Allstate Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allstate has 1.7 star rating based on 799 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend Allstate to a friend or colleague.
- Rating Distribution
Pros: When i cancelled my auto insurance with them, Absolutely feel violated and sick to my stomach, Dont care.
Cons: Customer service, Customer treatment, Acting in bad faith.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allstate has 1.7 star rating based on 799 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend Allstate to a friend or colleague.
- Rating Distribution
Pros: When i cancelled my auto insurance with them, Absolutely feel violated and sick to my stomach, Dont care.
Cons: Customer service, Customer treatment, Acting in bad faith.45% of users think that Allstate should improve its Customer Service.
40% of users say that they won't use Allstate in the future for similar services or products.Recent recommendations regarding this business are as follows: "When you try to leave Allstate, They will try to ruin your credit!", "Do not deal with Buckman Insurance Agency in Florence Kentucky! AGENT SHANE is not trustworthy!", "find another insurance company", "No customer service to my liking!’", "Allstate insurance does not pay for your damages with out suing them".
Most users ask Allstate for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not own them any money!
I closed my Allstate accounts last April at the end of my contract term because of rate increases after 13 years. My accounts were paid in full.
Allstate tried to renew the accounts without my consent and sent them to collections. I did not know any of this until I received a credit alert, 6 months after I closed my account. I checked my credit and saw that I had a 55-point drop in my credit score.
I called the collection company and found out that the collection is for Allstate. I called my ex-Allstate agency and was told I did not properly close my account, and I was being billed a partial month.
- Yearly rate increases
- Hard to deal with
- Yearly rate increases
Preferred solution: Apology
User's recommendation: When you try to leave Allstate, They will try to ruin your credit!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBusiness Practice
I have replacement cost Homeowner coverage. My Roof received
extreme wind damage, resulting in a total loss, according to the construction estimators.
I followed Allstate's instructions, got my roof repaired, and paid $21,000.
Now, Allstate pays 5K, and no matter how many photographs and estimates they ask for over this past year, they keep asking for more pictures and respond with their claims adjuster's original estimate of 5k. Their business model is to "accept a little or sue us." Knowing that many people will just take it.
User's recommendation: Allstate insurance does not pay for your damages with out suing them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe feel that we were lied too by The Allstate Ins. Agency is Florence Kentucky Shane the agent was not truthful was us an
This Agent Shane handled our account. We were paid through Oct.
With another insurance company and I told him Don't not Start our new insurance until Oct. I told him twice and he said okay! We applied in August for insurance at Allstate. He did not comply to my request and went ahead and put it through to the mortgage company so now he has us over a $1000 short in our escrow and our house payment went up $100 a month.
We are on a fixed income!
We are highly pissed! We even got a letter saying it was not due until October!!!
- Everything is wrong with this agency not honest with customers
Preferred solution: This account needs to be corrected! It was agent's fault our mortgage went up and our escrow shortage.
User's recommendation: Do not deal with Buckman Insurance Agency in Florence Kentucky!! AGENT SHANE is not trustworthy!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenial of claim
Allstate insurance refuses to pay claim. one of their insured hit my son in my pick up.
The Highway Patrol came and determined that person was 100% at fault. But the insurance company said they do not go by what the law enforcement report said. They said he failed to do 'evasive maneuvers'.
They hit son. The high patrol says they are at fault.
Yet they refuse to pay.
'You are in good hands with Allstate'. DON'T BELIEVE IT!
User's recommendation: find another insurance company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuto pay
Rep hung up on me. Tried calling back twice but no one would speak to me! No I have said enough, and that is enough!
User's recommendation: No customer service to my liking!’
Home damage
We lost power during the great Texas freeze of 2021 for three days. When things started to thaw we had three pipes burst.
Every room in the house flooded and the kitchen ceiling caved in. The damage to our home was catastrophic. An adjuster came out and low balled us with $19K for all the repairs. That wouldn't even cover the flooring.
During this process we had to move into a hotel. Our adjuster yelled at us, hung up on us and called us liars. We took our case to the appraisal process whereby Allstate gets their own outside appraiser as do we. They come together to assess the damage and agree upon an amount Allstate must pay us.
It is binding.
We ended up getting $146K to repair our home. In total we were in a hotel for over a year before everything was repaired.
User's recommendation: RUN AWAY FROM ALLSTATE!!!!!!!! WORST INSURANCE COMPANY IN AMERICA!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of transparency
Allstate: Where 'you're in good hands' means 'you're in bad hands for as long as you're covered by Allstate.' My wind damage claim was a *** of an adventure - of delays, lack of transparency, and shifty adjusters. One star for the bad hands boys at Allstate. I wouldn't let this company cover my dog, Rex.
User's recommendation: Don't BUY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would put zero if I could
Do Not Get Verizon Roadside Assist which is All State.
I waited 20 hours for my car to be towed with roadside assistance. The tow truck took 20 hours so the place for my car was the owner had my car towed involved the state police.
Now I owe $1,200 roadside assistance. I paid for it. It's a joke and you can't get anybody on the phone anybody? It's all emails.
I sent four emails so far and I have not gotten one response back.
Not one very unprofessional and not reliable. Don't even waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlat tire
All good, we resolved it with a tow and replaced it with a used tire. The driver was very helpful when he came to pick up my vehicle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolicy was lapsed due to a representative not sending payment in correctly
I called in last week before moving and met a lady that schedule for us to call for a quote .We were scheduled and she called after the time was different coast so she called one hour later because Im Texas shes Florida long story short she put me In The computer sent id card and renters had money in the bank no biggie . Well moving in the process I would check my bank account and I was like whats taking them so long to take the payment then on 19 after I got time to call they said I was cancelled I was like yeah how .
A mishap on the cost me a lapse and then they the ones that messed me up couldnt give me insurance as curtsey . I was.
It in good hands when I hear that I want be they need to change that story could go on and on but we dont have time and Im sick of them dont switch for $20 keep who you are with cost me extra $100 something hurting and sad and mad . People really dont careno
User's recommendation: No don’t get into the bad hands
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAllstate motor club
It is a complete scam. I did not ask for this when I enrolled with your company for my auto insurance.
No one explained that this was a subsidy of that policy and one that really doesnt belong to you just something you threw out there for somebody to take money out of my account. Total scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolicy was lapsed due to a representative not sending payment in correctly
Nothing they could do. I have to pay$ 200 a month now from$ 135 sent paperwork in the middle of move to new address.
Didn't get it until I moved and the rep new that she could have reached out.
emailed her no answer. They don't care and I wasn't in good hands .
So now Im stuck with $200 a month on a 22015 equinox insurance when I called to drop from $168 to $135 crazy how people screw you over and nothing you can do about it and in the world we live in companys need to be held accountable for how they treat people . I would never the rep had to see the cancellation she could have reached out just crazy .
User's recommendation: Don’t move and change insurance company that can take advantage of situations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Representatives writing fraudulent accounts
I have talked to Allstate over 20 times trying to solve this matter and here we are a month later and I have not heard anything. They haven't even advised me if they received their device back that I mailed to them the beginning of March.
He proceeded to help himself to my bank account and remove the first month's premium when I had not even signed any documents agreeing to the policy. He set the policy's effective date for February 14th, one month later, so he would have plenty of time to collect his commission. I spent 30 days trying to get my money back in my bank account that he fraudulently took. In the meantime, I was mailed a MileWise device which I did not request, and I sent it back 3 weeks ago.
I am receiving harassing emails every day about returning this device, which has actually been received by them, but they are too lazy to stop the emails. There is no one at Allstate willing to take responsibility for the agent or for trying to help me solve this issue. I have kept every email, every text, and every person's name I have talked to at Allstate, and here it is months later, and I'm still being harassed. They will not give you a phone number to call and file a complaint against Allstate, but if anybody takes the time to just read the reviews, they'll find out that Allstate is the number one worst insurance company for car insurance.
They take advantage of senior citizens, and all they care about is how much money and personal information they can get from you because they turn around and sell every bit of it. I have received no less than 15 offers from other insurance companies saying they can do better than what Allstate offered me.
How do they even know what Allstate offered me unless Allstate is selling that information? If you have a choice, pick any other company but Allstate!
- Representatives creating phony policies
- Helping themselves to your bank account and sending you devices you did not request
Preferred solution: I would like to get an end to the harassing emails and text messages, I want no more hands dipping into my bank account for premiums on a policy I have not had with Allstate and I want compensation for all of the harassment.
User's recommendation: Don't believe one word they say!
Insurance Expert Talks
Disabled
We called after having to pull over with a dead battery. Over an hour later, someone came and said we wouldnt make it home and to report to Allstate that we were disabled.
We scrambled again trying to find a towing company near our location and research a service station that could install a new battery. SO disappointed they didnt send someone who could install a battery right then and there saving 2 seniors hours of being stranded with their senior dog!
User's recommendation: Research other motor club options that provide better support.
Not in good hands with allstate
IT SUCKED CUSTOMER SERVICE WAS NO HELP AT ALL. Would never tell anyone Allstate is great nope not period
To give my new bank account info
I personally think it's b*****that I pay every month without fail four roadside assistance and every time I got a call when I'm broke down I got to jump through so many stupid *** ads and distractions when I need a tow I want to talk to a robot I want to talk to a person my recommendation is to a customer is not to have to put up with stupid b*****
About
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Allstate agency was founded in 1931 as a part of Sears. At the present time it is headquartered in Northbrook, Illinois. The company specializes in providing auto, home, umbrella and business insurance. Net income of the company is 1,765 billion. The tagline of Allstate insurance agency is: "You are in good hands". Allstate is the second largest insurer in the United States. The company is a sponsor of various sports events. In 2007 Allstate introduced a new eco-friendly insurance option. Allstate is on the lists of Forbes magazine and Fortune 100.There have been many complaints filed against Allstate stating that the company fails to pay off the entire sum to its policy holders.
Allstate is ranked 267 out of 2256 in Insurance category
USA
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