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Allstate

Allstate

www.allstate.com
What is your customer experience with Allstate?

Allstate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Allstate has a 1.7 star rating from 480 reviews, with 30% likely to recommend; consumer sentiment is mostly negative and 84% of ratings are unfavorable.

Key Takeaways for Future Customers

  • Read recent Allstate reviews and confirm agent actions in writing before enrollment in auto insurance or Motor Club membership.
  • Expect mixed experiences: some agents are helpful, but issues with billing and refunds can take time to resolve.

Negative Feedback / Risk Areas

  • Frequent Allstate customer complaints about poor customer service and rude representatives.
  • Claims denial, delays, and lack of transparency on homeowner and auto claims.
  • Billing errors, unauthorized charges, and slow refunds.
  • Roadside assistance and towing failures and Motor Club membership issues.

Positive Feedback

Some customers praise prompt agents, helpful local representatives, and competitive pricing on specific homeowner or auto policies.

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Media from reviews

Allstate - Business Practice
Allstate - Incompetency, unprofessional, and negligenceAllstate - Incompetency, unprofessional, and negligence - Image 2Allstate - Incompetency, unprofessional, and negligence - Image 3Allstate - Incompetency, unprofessional, and negligence - Image 4Allstate Ripoffs Coming & GoingAllstate - I was not at fault
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Bryce S Dai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakeview, Oregon

Allstate insurance is tricking low income individuals into calling them for insurance

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I was browsing the Internet were I found an advertisement for car insurance stateing that individuals that receive snap benefits (food stamps) are eligible for discounts on there auto insurance. I called the number given and was greeted by an Allstate insurance agent.

When I asked him about the snap benefits discount he had no idea what I was talking about. I tried three more times with the same results. Each time the agents were very persistent trying to sell me insurance. This is just a trick to get people to call them with false hopes of getting a discount because there on food stamps.

That's pretty low iñ my opinion.

Are they that desperate that they have to trick low income people into getting insurance from them? Crazy and I am extremely pissed off

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Preferred solution: Apology

1 comment
Guest

You’re a moron. It’s a fake ad placed by a scammer to “phish” for your SNAP number.

Zoee Lnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Business Practice

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Allstate - Business Practice
Allstate - Business Practice - Image 2
Allstate - Business Practice - Image 3
Allstate - Business Practice - Image 4

I have replacement cost Homeowner coverage. My Roof received

extreme wind damage, resulting in a total loss, according to the construction estimators.

I followed Allstate's instructions, got my roof repaired, and paid $21,000.

Now, Allstate pays 5K, and no matter how many photographs and estimates they ask for over this past year, they keep asking for more pictures and respond with their claims adjuster's original estimate of 5k. Their business model is to "accept a little or sue us." Knowing that many people will just take it.

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User's recommendation: Allstate insurance does not pay for your damages with out suing them

1 comment
Allstate

Hi, we are sorry to hear about your experience. Please email us at Communitycare@***.com with more details and we’ll check it out.

Lonnie L Zno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm trying to file a claim and I'm getting nothing but running around

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I'm trying to file a claim, and I'm getting nothing but a run-around. It's all I'm getting, and my adjuster just told me his name was Jesse.

I called them, and they don't know a Jesse, so now they want to talk about the age of my items.

More running around! I'm trying to settle amicably, but it doesn't seem to happen.

View full review
Loss:
$10000
Pros:
  • Like your money

Preferred solution: Results

Anonymous
map-marker Malden, Massachusetts

Bad customer service by a individual named James one of the worst people I’ve ever talked to on the phone

I was calling up about a claim and to get my video from my dashboard camera that I had an accident in 1 year I have not seen it. They have not given it to me.

They will not give it to me and James this person James was the worst person he would not get my video from the dashboard camera that I had an accident in 1 year I have not seen it. They have not given it to me.

They will not give it to me and James this person James was the worst person Ive ever talked to in my life he abuse me yelled at me on the phone and then hung up on me like a five-year-old on a tantrum worst customer service ever and if you talk to him, youll know right away. Its him because hes a horrible human

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User's recommendation: Allstate in Malden has a great guy named Dustin and anybody in Malden Dustin I’d suggest he’s wonderful

1 comment
Guest

Your post reads like a retard throwing a tantrum in a corner. Yelling, stomping and out of breath, repeating the same thing.

David P Eyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bought a new homeowner’s policy

Answered promptly and the agent was helpful and gave me a great price for the amount of coverage. Highly recommended.

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Pros:
  • I am happy with my decision to go with allstate for my homeowners license
Cons:
  • I have no cons about my experience right now

Preferred solution: I got better coverage than what I had at a better rate.

User's recommendation: I feel good about this decision to change my homeowners insurance coverage to Allstate due to the knowledgeable representative that helped get my insurance coverage started with my new insurance company.

Clifford S Sfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declaration page

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Inquired about active homeowners insurance. I do. And have you guys sent the declarations page to State Farm?

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Janira Uau
map-marker Columbus, Ohio

To have proof of my insurance sent to KEMBA for my auto loan

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Absolutely nothing no one answered my call. You are real good at getting your payment, but not customer service!

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Anonymous
map-marker Alexandria, Virginia

They have refused service for a pedestrian accident sayingi 'we have nothing to do with this insured both corporate Chicagp where he resides and Virginia where the accident occured

I was struck as a pedestrian 3 times as DEFENDANT backed up! Crazy he was not cited.

He told me he was pulling up as requested away from my handicap space. He was blocking my exit but instead backed up after speaking to me. He was warned, had full knowledge if my presence, an admission, and the video doesn't have to show me pounding as it happened. He admitted he talked to me putting himself at the scene.

This is illegal in Virginia. I had a placard. They have doctored the strike!!: one video clearly showed a hard strike shaking my body which was cut off or spliced at that point. The other shows a rapid backing.

Neither shows ambulance or fire department. Neither shows the way I was treated by police. Neither video shows me slumped over or banging on the offending suv! It looks rerecorded!!!

Why did they cut out police yelling at me, "you're making a lot of demands!!!" I asked for an ambulance return but it was refused! They held me against my will! I was begging to leave with severe chestbpain for the hospital!!! Even worse they were mocking me and laughing???

12/27/23 I am incapacitated and even worse they withheld overhead street camera footage!!!

No one wants the paperwork and this man did not provide his DC address where he resides. Witness moped

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2 comments
Guest

You need a police report showing the driver at fault/negligent and probably a lawyer.

Guest

Karma

View more comments (1)
David M Srx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I do not own them any money!

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Original review updated Oct 26, 2025

I closed my Allstate accounts last April at the end of my contract term because of rate increases after 13 years. My accounts were paid in full.

Allstate tried to renew the accounts without my consent and sent them to collections. I did not know any of this until I received a credit alert, 6 months after I closed my account. I checked my credit and saw that I had a 55-point drop in my credit score.

I called the collection company and found out that the collection is for Allstate. I called my ex-Allstate agency and was told I did not properly close my account, and I was being billed a partial month.

View full review
Loss:
$5800
Pros:
  • Yearly rate increases
Cons:
  • Yearly rate increases
  • Hard to deal with

Preferred solution: Apology

User's recommendation: When you try to leave Allstate, They will try to ruin your credit!

Barry N Hxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good service

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Very professional service and very helpful to be 0f service I thank him for able to help me fix the situation that I had

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Sue H Rpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We feel that we were lied too by The Allstate Ins. Agency is Florence Kentucky Shane the agent was not truthful was us an

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This Agent Shane handled our account. We were paid through Oct.

With another insurance company and I told him Don't not Start our new insurance until Oct. I told him twice and he said okay! We applied in August for insurance at Allstate. He did not comply to my request and went ahead and put it through to the mortgage company so now he has us over a $1000 short in our escrow and our house payment went up $100 a month.

We are on a fixed income!

We are highly pissed! We even got a letter saying it was not due until October!!!

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Cons:
  • Everything is wrong with this agency not honest with customers

Preferred solution: This account needs to be corrected! It was agent's fault our mortgage went up and our escrow shortage.

User's recommendation: Do not deal with Buckman Insurance Agency in Florence Kentucky!! AGENT SHANE is not trustworthy!!

Ezabella Bro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denial of claim

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Allstate insurance refuses to pay claim. one of their insured hit my son in my pick up.

The Highway Patrol came and determined that person was 100% at fault. But the insurance company said they do not go by what the law enforcement report said. They said he failed to do 'evasive maneuvers'.

They hit son. The high patrol says they are at fault.

Yet they refuse to pay.

'You are in good hands with Allstate'. DON'T BELIEVE IT!

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User's recommendation: find another insurance company

Gabbrielle Oci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Auto pay

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Rep hung up on me. Tried calling back twice but no one would speak to me! No I have said enough, and that is enough!

View full review

User's recommendation: No customer service to my liking!’

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Ozella Lxt

Home damage

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We lost power during the great Texas freeze of 2021 for three days. When things started to thaw we had three pipes burst.

Every room in the house flooded and the kitchen ceiling caved in. The damage to our home was catastrophic. An adjuster came out and low balled us with $19K for all the repairs. That wouldn't even cover the flooring.

During this process we had to move into a hotel. Our adjuster yelled at us, hung up on us and called us liars. We took our case to the appraisal process whereby Allstate gets their own outside appraiser as do we. They come together to assess the damage and agree upon an amount Allstate must pay us.

It is binding.

We ended up getting $146K to repair our home. In total we were in a hotel for over a year before everything was repaired.

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User's recommendation: RUN AWAY FROM ALLSTATE!!!!!!!! WORST INSURANCE COMPANY IN AMERICA!

Arnold S Csi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of transparency

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Allstate: Where 'you're in good hands' means 'you're in bad hands for as long as you're covered by Allstate.' My wind damage claim was a *** of an adventure - of delays, lack of transparency, and shifty adjusters. One star for the bad hands boys at Allstate. I wouldn't let this company cover my dog, Rex.

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User's recommendation: Don't BUY!!

1 comment
Allstate

Hi, we are sorry to hear about your experience. Please email us at Communitycare@***.com with more details and we’ll check it out.

Cindy S Heg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would put zero if I could

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Updated by user Jul 21, 2025

Do Not Get Verizon Roadside Assist which is All State.

Original review Jul 03, 2025

I waited 20 hours for my car to be towed with roadside assistance. The tow truck took 20 hours so the place for my car was the owner had my car towed involved the state police.

Now I owe $1,200 roadside assistance. I paid for it. It's a joke and you can't get anybody on the phone anybody? It's all emails.

I sent four emails so far and I have not gotten one response back.

Not one very unprofessional and not reliable. Don't even waste your money

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About

Related Companies

SquareTrade, Allstate Motor Club, Esurance, Encompass Insurance, National General Insurance

Summary

Allstate agency was founded in 1931 as a part of Sears. At the present time it is headquartered in Northbrook, Illinois. The company specializes in providing auto, home, umbrella and business insurance. Net income of the company is 1,765 billion. The tagline of Allstate insurance agency is: "You are in good hands". Allstate is the second largest insurer in the United States. The company is a sponsor of various sports events. In 2007 Allstate introduced a new eco-friendly insurance option. Allstate is on the lists of Forbes magazine and Fortune 100.There have been many complaints filed against Allstate stating that the company fails to pay off the entire sum to its policy holders.

Allstate reviews and complaints

Allstate is ranked 235 out of 2380 in Insurance category

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