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Allstate

www.allstate.com
What is your customer experience with Allstate?

Allstate Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Allstate has 1.7 star rating based on 478 customer reviews. Consumers are mostly dissatisfied.

  • 30% of users would likely recommend Allstate to a friend or colleague.

  • Rating Distribution
  • Pros: When i cancelled my auto insurance with them, Absolutely feel violated and sick to my stomach, Dont care.
    Cons: Customer service, Customer treatment, Acting in bad faith.

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Media from reviews

Allstate - Business Practice
Allstate - Incompetency, unprofessional, and negligenceAllstate - Incompetency, unprofessional, and negligence - Image 2Allstate - Incompetency, unprofessional, and negligence - Image 3Allstate - Incompetency, unprofessional, and negligence - Image 4Allstate Ripoffs Coming & GoingAllstate - I was not at fault
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Janira Uau
map-marker Columbus, Ohio

To have proof of my insurance sent to KEMBA for my auto loan

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Absolutely nothing no one answered my call. You are real good at getting your payment, but not customer service!

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Zoee Lnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Business Practice

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Allstate - Business Practice
Allstate - Business Practice - Image 2
Allstate - Business Practice - Image 3
Allstate - Business Practice - Image 4

I have replacement cost Homeowner coverage. My Roof received

extreme wind damage, resulting in a total loss, according to the construction estimators.

I followed Allstate's instructions, got my roof repaired, and paid $21,000.

Now, Allstate pays 5K, and no matter how many photographs and estimates they ask for over this past year, they keep asking for more pictures and respond with their claims adjuster's original estimate of 5k. Their business model is to "accept a little or sue us." Knowing that many people will just take it.

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User's recommendation: Allstate insurance does not pay for your damages with out suing them

1 comment
Allstate

Hi, we are sorry to hear about your experience. Please email us at Communitycare@***.com with more details and we’ll check it out.

Clifford S Sfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declaration page

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Inquired about active homeowners insurance. I do. And have you guys sent the declarations page to State Farm?

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Anonymous
map-marker Alexandria, Virginia

They have refused service for a pedestrian accident sayingi 'we have nothing to do with this insured both corporate Chicagp where he resides and Virginia where the accident occured

I was struck as a pedestrian 3 times as DEFENDANT backed up! Crazy he was not cited.

He told me he was pulling up as requested away from my handicap space. He was blocking my exit but instead backed up after speaking to me. He was warned, had full knowledge if my presence, an admission, and the video doesn't have to show me pounding as it happened. He admitted he talked to me putting himself at the scene.

This is illegal in Virginia. I had a placard. They have doctored the strike!!: one video clearly showed a hard strike shaking my body which was cut off or spliced at that point. The other shows a rapid backing.

Neither shows ambulance or fire department. Neither shows the way I was treated by police. Neither video shows me slumped over or banging on the offending suv! It looks rerecorded!!!

Why did they cut out police yelling at me, "you're making a lot of demands!!!" I asked for an ambulance return but it was refused! They held me against my will! I was begging to leave with severe chestbpain for the hospital!!! Even worse they were mocking me and laughing???

12/27/23 I am incapacitated and even worse they withheld overhead street camera footage!!!

No one wants the paperwork and this man did not provide his DC address where he resides. Witness moped

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2 comments
Guest

You need a police report showing the driver at fault/negligent and probably a lawyer.

Guest

Karma

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Barry N Hxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good service

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Very professional service and very helpful to be 0f service I thank him for able to help me fix the situation that I had

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David M Srx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I do not own them any money!

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Original review updated Oct 26, 2025

I closed my Allstate accounts last April at the end of my contract term because of rate increases after 13 years. My accounts were paid in full.

Allstate tried to renew the accounts without my consent and sent them to collections. I did not know any of this until I received a credit alert, 6 months after I closed my account. I checked my credit and saw that I had a 55-point drop in my credit score.

I called the collection company and found out that the collection is for Allstate. I called my ex-Allstate agency and was told I did not properly close my account, and I was being billed a partial month.

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Loss:
$5800
Pros:
  • Yearly rate increases
Cons:
  • Hard to deal with
  • Yearly rate increases

Preferred solution: Apology

User's recommendation: When you try to leave Allstate, They will try to ruin your credit!

Sue H Rpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We feel that we were lied too by The Allstate Ins. Agency is Florence Kentucky Shane the agent was not truthful was us an

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This Agent Shane handled our account. We were paid through Oct.

With another insurance company and I told him Don't not Start our new insurance until Oct. I told him twice and he said okay! We applied in August for insurance at Allstate. He did not comply to my request and went ahead and put it through to the mortgage company so now he has us over a $1000 short in our escrow and our house payment went up $100 a month.

We are on a fixed income!

We are highly pissed! We even got a letter saying it was not due until October!!!

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Cons:
  • Everything is wrong with this agency not honest with customers

Preferred solution: This account needs to be corrected! It was agent's fault our mortgage went up and our escrow shortage.

User's recommendation: Do not deal with Buckman Insurance Agency in Florence Kentucky!! AGENT SHANE is not trustworthy!!

Ezabella Bro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denial of claim

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Allstate insurance refuses to pay claim. one of their insured hit my son in my pick up.

The Highway Patrol came and determined that person was 100% at fault. But the insurance company said they do not go by what the law enforcement report said. They said he failed to do 'evasive maneuvers'.

They hit son. The high patrol says they are at fault.

Yet they refuse to pay.

'You are in good hands with Allstate'. DON'T BELIEVE IT!

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User's recommendation: find another insurance company

Gabbrielle Oci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Auto pay

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Rep hung up on me. Tried calling back twice but no one would speak to me! No I have said enough, and that is enough!

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User's recommendation: No customer service to my liking!’

Ozella Lxt

Home damage

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We lost power during the great Texas freeze of 2021 for three days. When things started to thaw we had three pipes burst.

Every room in the house flooded and the kitchen ceiling caved in. The damage to our home was catastrophic. An adjuster came out and low balled us with $19K for all the repairs. That wouldn't even cover the flooring.

During this process we had to move into a hotel. Our adjuster yelled at us, hung up on us and called us liars. We took our case to the appraisal process whereby Allstate gets their own outside appraiser as do we. They come together to assess the damage and agree upon an amount Allstate must pay us.

It is binding.

We ended up getting $146K to repair our home. In total we were in a hotel for over a year before everything was repaired.

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User's recommendation: RUN AWAY FROM ALLSTATE!!!!!!!! WORST INSURANCE COMPANY IN AMERICA!

Arnold S Csi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of transparency

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Allstate: Where 'you're in good hands' means 'you're in bad hands for as long as you're covered by Allstate.' My wind damage claim was a *** of an adventure - of delays, lack of transparency, and shifty adjusters. One star for the bad hands boys at Allstate. I wouldn't let this company cover my dog, Rex.

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User's recommendation: Don't BUY!!

1 comment
Allstate

Hi, we are sorry to hear about your experience. Please email us at Communitycare@***.com with more details and we’ll check it out.

Cindy S Heg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would put zero if I could

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Updated by user Jul 21, 2025

Do Not Get Verizon Roadside Assist which is All State.

Original review Jul 03, 2025

I waited 20 hours for my car to be towed with roadside assistance. The tow truck took 20 hours so the place for my car was the owner had my car towed involved the state police.

Now I owe $1,200 roadside assistance. I paid for it. It's a joke and you can't get anybody on the phone anybody? It's all emails.

I sent four emails so far and I have not gotten one response back.

Not one very unprofessional and not reliable. Don't even waste your money

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Barry N Hxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flat tire

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All good, we resolved it with a tow and replaced it with a used tire. The driver was very helpful when he came to pick up my vehicle.

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1 comment
Allstate

Hi, love to hear that!

Insurance Expert Talks

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Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Leandria L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Policy was lapsed due to a representative not sending payment in correctly

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I called in last week before moving and met a lady that schedule for us to call for a quote .We were scheduled and she called after the time was different coast so she called one hour later because Im Texas shes Florida long story short she put me In The computer sent id card and renters had money in the bank no biggie . Well moving in the process I would check my bank account and I was like whats taking them so long to take the payment then on 19 after I got time to call they said I was cancelled I was like yeah how .

A mishap on the cost me a lapse and then they the ones that messed me up couldnt give me insurance as curtsey . I was.

It in good hands when I hear that I want be they need to change that story could go on and on but we dont have time and Im sick of them dont switch for $20 keep who you are with cost me extra $100 something hurting and sad and mad . People really dont careno

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User's recommendation: No don’t get into the bad hands

1 comment
Guest

Learn to write AS AN ADULT instead of a grade school girl and using the word "like".

Brenda I Oiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Allstate motor club

It is a complete scam. I did not ask for this when I enrolled with your company for my auto insurance.

No one explained that this was a subsidy of that policy and one that really doesnt belong to you just something you threw out there for somebody to take money out of my account. Total scam.

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Leandria L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Policy was lapsed due to a representative not sending payment in correctly

Updated by user Jun 09, 2025

Nothing they could do. I have to pay$ 200 a month now from$ 135 sent paperwork in the middle of move to new address.

Didn't get it until I moved and the rep new that she could have reached out.

emailed her no answer. They don't care and I wasn't in good hands .

Original review May 25, 2025
They called said nothing they can do I lapsed for 5 days due to the rep putting the wrong number in and never hit my bank . In the mist of moving I didnt notice till I sat and began to go through missed calls and emails and got a cancellation on there half then they lied and said my bank rejected the payment and it never went through at all .

So now Im stuck with $200 a month on a 22015 equinox insurance when I called to drop from $168 to $135 crazy how people screw you over and nothing you can do about it and in the world we live in companys need to be held accountable for how they treat people . I would never the rep had to see the cancellation she could have reached out just crazy .
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User's recommendation: Don’t move and change insurance company that can take advantage of situations

1 comment
Allstate

Hi, we are sorry to hear of this experience. Please email us at Communitycare@***.com so we can help address this concern.

About

Related Companies

SquareTrade, Allstate Motor Club, Esurance, Encompass Insurance, National General Insurance

Summary

Allstate agency was founded in 1931 as a part of Sears. At the present time it is headquartered in Northbrook, Illinois. The company specializes in providing auto, home, umbrella and business insurance. Net income of the company is 1,765 billion. The tagline of Allstate insurance agency is: "You are in good hands". Allstate is the second largest insurer in the United States. The company is a sponsor of various sports events. In 2007 Allstate introduced a new eco-friendly insurance option. Allstate is on the lists of Forbes magazine and Fortune 100.There have been many complaints filed against Allstate stating that the company fails to pay off the entire sum to its policy holders.

Allstate reviews and complaints

Allstate is ranked 236 out of 2294 in Insurance category

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