Contact Allstate Customer Service
Allstate Phone Numbers and Emails
Toll-Free Number:
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(877) 810-2920
Customer Service:
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(800) 366-1411Allstate Life/Allstate Assurance
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(800) 669-1552Auto and property changes and questions
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(800) 877-8973Hearing impaired
Allstate Emails:
How to Contact Allstate?
Most Popular Number:
| Total calls: 7 745 | Issues resolved: 235 | Last call: Mar 25, 2025 |
Allstate Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Allstate Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Allstate is 8778102920. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Allstate may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Allstate Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Allstate is 8778102920. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Allstate may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Allstate mainly because of product/ service, request for information, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Allstate is communitycare@allstate.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Allstate Website:
Allstate Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 660636,
Dallas,
Texas 75266,
United States
Allstate Customer Service Reviews
Agent is getting me my deserved refund.. I dont think I should have to put 100 symbols but youre requiring it so Im gonna go ahead and put anything in here that I can that makes 100 symbols
A washer malfunction and leak caused severe mold throughout the basement. I feel that a calculated attempt to outright deny my claim for policy benefits was evident.
After a 5-minute visit, the Allstate adjuster denied the claim stating long-term damage and that the floor was rotted, both statements untrue. I do not feel that a fair assessment of my home was made.
The false reporting of a rotted floor and manipulation resulted in the denial of a valid claim with ignored messages, no return calls and zero customer service from Allstate homeowner claim dept. in an attempt to reopen the claim.
How Good is Allstate's Customer Service?
Summary of Allstate Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Allstate?
Product/ Service Question:
- “Need a full copy of my policy”
- “Life insurance”
- “Complaint”
Payments and Charges Question:
- “Bills”
- “Pay a bill”
- “Billing for auto policy”
Request for Information Question:
- “Road side assistance”
- “Questions about auto insurance”
- “Questions about my policy”
Activation/ Cancellation Question:
- “Cancel insurance”
- “Cancelling policies after 40 plus years because of extremely poor service”
- “Cancel my insurance”
Account Question:
- “Verify benefits”
- “Locked key in car”
- “Change bank account number”
Return/ Replace Question:
- “Change of agent problem”
- “Change policy add on”
- “Change auto policy”
Cards Question:
- “ID Card”
- “Need new I D cards”
- “I need my ID cards”
Staff Question:
- “Customer service”
- “Speek to service mgr”
- “Need tow service”
Refund Question:
- “Refund”
- “Refund check accidentally destroyed”
- “Refund due on policy”
Shipping and Delivery Question:
- “Didn't get my monthly bills”
- “Have not got my insurance card”
- “I'm confused where is my policy? My dad's supposed to have it it was sent to his email. Last fell asleep. Where is it?”
Website/ Application Question:
- “Reinstall policy”
- “App”
- “Use app all state”
Employment Question:
- “About getting a job doing roadside assistance”
- “Payoff for car”
- “Employment opportunity”
Other Question:
- “Add vehicle”
- “Istamate on car ins”
- “Car stolen”
Compare Allstate Customer Service To
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