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Contact Allstate Customer Service

Allstate Phone Numbers and Emails

Toll-Free Number:

  • (877) 810-2920
Call customer service
Send Message

Customer Service:

  • (800) 366-1411
    Allstate Life/Allstate Assurance
  • (800) 669-1552
    Auto and property changes and questions
  • (800) 877-8973
    Hearing impaired
  • (800) 255-7828

Emergency/ Hotline:

  • (877) 597-3393
    Immediate roadside assistance

Accounting/ Billing:

  • (800) 901-1732
    Auto and property insurance
  • (800) 525-9287
    Life insurance
  • (800) 669-0653

Claims:

  • (877) 499-6418
    Annuity Claims
  • (800) 669-2214
    Auto and Property Claims
  • (800) 366-3495
    Life Insurance Claims

General Info:

  • (800) 676-5456

Headquarters:

  • (800) 574-3553

Investors/ Franchising:

  • (800) 416-8803

Legal:

  • (800) 624-4419
    Privacy Inquiries

Media:

  • (847) 402-5600

Sales/ Reservations:

  • (800) 669-8732
    Allstate Life and Annuity Sales and Services
  • (800) 268-5619
    Allstate Life of New York
  • (800) 865-5237
    Lincoln Benefit Life Sales and Services
  • (800) 669-7789
    Surety

Allstate Emails:

Accessibility
Customer Service
Roadside assistance
Investors/ Franchising
Legal
Privacy Inquiries
Media
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Allstate Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Allstate Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Allstate is 8778102920. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Allstate may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›

How to Contact Allstate?

Most Popular Number:

(877) 810-2920
Total calls: 7 875 Issues resolved: 242 Last call: Jan 10, 2026

The Allstate annuity claims phone number is 1-877-499-6418. For auto and property claims, you can reach out to Allstate customer service number at 1-800-255-7828. To clear any life insurance claims, call Allstate Insurance at 1-800-366-3495. You can also reach out to the Allstate Corporate office for identity theft at 1-800-366-3495. The numbers are accessible every weekday from Monday to Friday, between 9:00 am and 8:00 pm EST.

Allstate customer service number is not available 24 hours. According to their official website, Allstate customer service representatives are available to assist customers from 7:00 am to 8:00 pm EST throughout the week. If you contact the Allstate customer service number beyond the Allstate hours, the phone will direct you to chat. However, you can resort to Allstate chat on their official website, which is available 24 hours throughout the week.

You can contact Allstate customer service via email. However, the email option may not be the quickest way to get a response, as it may take some time for the customer service representative to review and respond to your email. To email Allstate, go to their official website and click on the "Contact Us" link at the bottom of the page. From there, select the topic of your inquiry and fill out the form with your contact information and message. Allstate's customer service team will review your email and respond as soon as possible.

To contact Allstate customer care via live chat, go to the Allstate website and click on the "Contact Us" link located at the bottom of the page. You will be directed to a page with multiple ways to contact Allstate, where you can click on the ‘chat now’ option. Initially, an automated message will pop up. When you enter your query, an Allstate representative will respond to resolve your query. It's recommended that you have your policy number or account information available when contacting Allstate customer care via live chat for faster assistance.

The address for Allstate headquarters in Illinois is 2775 Sanders Rd., Northbrook, Illinois 60062, United States.

To cancel Allstate Insurance, contact the Allstate corporate office. You can find contact information on the official website. Navigate to Contact Us page and you will find different methods to contact the customer care team.

Allstate is owned by a group of investors. At present Thomas J. Wilson is the chairman, chief executive officer, and president of the company.

Allstate address opens at 9:00 AM and closes at 8:00 PM EST on weekdays.

Go to the website and click on Get appointed to become an Allstate agent. The company's representatives will contact you and send you an onboarding packet with complete information.

Users can log in to the Allstate login to my account, to get 24/7 claim help. The duration of time it takes to close the claim process depends on various factors. These include increased claim volume following a severe weather event or catastrophe, complexity of your damages, availability of vendors, safety and access issues, and more.

PissedConsumer Club

Contact Information

Allstate Website:

Allstate Help Center:

Corporate Office Address:

Allstate Insurance Company
2775 Sanders Rd.
Northbrook, Illinois 60062
United States

Other Info (opening hours):

Mailing Address:

PO Box 660636,

Dallas,

Texas 75266,

United States

More contact details

Allstate Customer Service Reviews

1.6 / 5
Poor
Barry N Hxv
Good service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Very professional service and very helpful to be 0f service I thank him for able to help me fix the situation that I had

Brenda I Oiu
Allstate motor club

It is a complete scam. I did not ask for this when I enrolled with your company for my auto insurance.

No one explained that this was a subsidy of that policy and one that really doesnt belong to you just something you threw out there for somebody to take money out of my account. Total scam.

Vickie W Bnd
Not in good hands with allstate
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

IT SUCKED CUSTOMER SERVICE WAS NO HELP AT ALL. Would never tell anyone Allstate is great nope not period

Christina Bsu
I’m waiting for an email to get my answer to settle my problem

Operator was good I explain to her the problem she said I would be getting an email within five days to a week. Waiting for an answer to resolve my problem.

How Good is Allstate's Customer Service?

Delvonte Upf
Delvonte Upf
Feels Satisfied | Jun 21, 2024

I love my local agent at Barton Allstate in Roebuck SC . The reason for some of the lower scores is I was passed to 4 people before my resolution. Also,the computer for selecting a correct person wasn't clear on where to go.

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Tereasa Vqo
Tereasa Vqo
Feels Neutral | May 29, 2024

N/A Great

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Stanton Yii
Stanton Yii
Feels Satisfied | May 21, 2024

Melissa was great. Very easy to deal with and I wish more service reps were like her.

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Mikeisha Fpa
Mikeisha Fpa
Feels Disappointed | May 21, 2024

It took me over an hour to reach a live person! That's unacceptable

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Zania Yom
Zania Yom
Feels Disappointed | May 18, 2024

No comment

Read full quote
Kennard Iqc
Kennard Iqc
Feels Satisfied | May 09, 2024

Quick and the resolution was timely.

Read full quote

Summary of Allstate Customer Service Calls

11.6K TOTAL
CALLS
05:09 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Allstate?

Product/ Service Question:

  • “To have proof of my insurance sent to KEMBA for my auto loan”
  • “Insurance card”
  • “A friend is using my car. Do I need to add his name to my policy?”

Payments and Charges Question:

  • “Charges on my bill overcharge”
  • “Billing”
  • “Payment”

Request for Information Question:

  • “Want to know what my payment is”
  • “Claims information”
  • “Checking on claim”

Activation/ Cancellation Question:

  • “Canceled”
  • “Canceled policy and still getting a payment due thank u in advance”
  • “Cancel ins”

Account Question:

  • “Verify policy covers canada”
  • “Can’t log into my account”
  • “Verify benefits”

Return/ Replace Question:

  • “Change due date”
  • “Change addtess”
  • “Returned plates”

Cards Question:

  • “Identification card”
  • “ID Card”
  • “ID cards”

Staff Question:

  • “Poor customer service”
  • “Customer service”
  • “Service of Sam’s massage chair under 5 year warranty”

Refund Question:

  • “Refund”
  • “Refund check accidentally destroyed”
  • “Refund due on policy”

Shipping and Delivery Question:

  • “Didn't get my monthly bills”
  • “Have not got my insurance card”
  • “I'm confused where is my policy? My dad's supposed to have it it was sent to his email. Last fell asleep. Where is it?”

Website/ Application Question:

  • “Reinstall policy”
  • “App”
  • “Use app all state”

Employment Question:

  • “About getting a job doing roadside assistance”
  • “Payoff for car”
  • “Employment opportunity”

Other Question:

  • “Emergency adjuster refuses to call back”
  • “Declaration page”
  • “New car”

Compare Allstate Customer Service To

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