Allstate
Reviews and Complaints
Allstate lie & deny on roof damage
We were in a 94 mph windsgtorm in Coweta, ok on July 14,2016. Called our agent & he said have roof co.
look at it. We called Turner & A-Best roof in Tulsa, OK. They both said extensive wind damage & to call Allstate. They sent their adjuster that said it was denyed due to over nail.
Now they approved our roof for insurance to begin with. Our agent called another adjuster (Tom Baldwin , CAT team). He was arguing with roof co. & wouldn't listen to him.
Sections of our shingles would lift & hang on only by top nail. We hired a public adjuster and was getting no where till he told Allstate he was going to next level. Lawsuit!! They agreed to replace roof and we are running from Allstate as fast as we can.
I hope others hire Public Adjuster or better yet Bad Faith Lawyer. By the way, the second adjuster passed 4 different roof companies replacing entire roofs on my dead end road and drove by full grown trees uprooted all down my street. I have pictures & documents of entire event. 9 homes had roofs replaced completely & many with other damages.
This is one crooked company. Beware of their good hands commercial. Do their adjusters get bonuses for denial on large claims?
Hmmmmmm. I wonder
Allstate - Disability Claim Review
Roof denied
We were in a windstorm July 14,2016 in Coweta, Ok. Two roof companies said extensive wind damage to roof.
Allstate sent out first adjuster that lied and denied saying no damage by wind, it was over nailed and faulty. Our agent called another that denyed and talking about things he couldn't have known before fully examining roof. (Apparently he read first adjusters report). Our agent and roof man was there that day & -Best roof and Allstate adjuster arguing on roof.
We all couldn't believe what an obvious lie. Even State Farm in Coweta said it was 100 mph winds at their office 3 miles away. We were given name of Public Adjuster who had trouble with Allstate until he said he was going to next level and he would let residents in Wagoner county decide(Lawsuit). This wasn't too appealing to Allstate and the roof went from no damage from wind to a complete roof replacement due to wind.
If Allstate does this to you hire a Bad Faith lawyer for them lies. Public adjusters are great but charge and lawyers can get you much more than price of roof for lies.
Allstate chose to fault me(a customer) rather than the actual at fault driver
- Faulting me in an accident when they had no evidence
- Claims process and decision
- Claims process
Preferred solution: Full refund
AllState Insurance Does Not Stand; Nor are you in Good Hands!!!
This complaint is in regards to an automobile accident which occurred on 1-19-2016. In the Police Report it states what Driver#1; which he was dishonest about along with trying to Bribe me with $300.00 dollars cash.
I sent a Preliminary Estimate for the damages that occurred on January 19, 2016; along with the Police Report which they already had in there possession. I received a voice message from my Insurance company AAA representative (Paul) which stated that "Allstate was accepting liability for the accident. I received an email and voicemail from Allstate representative Melissa Gerd stating I needed to come into the office to give a recorded statement. In being knowledgeable of the law insurance companies as Allstate tries to deter from making restitution.
Depending on the statute of an accident are you required to make a statement; yet this was a loop hole to keep from paying out. I could never recommend Allstate as a reputable company to anyone especially after the way I have been handled.
Preferred solution: Let the company propose a solution
Allstate - Auto Claim Review
Will not pay for certified shop repairs!!
- Claims rep
- Way claims are handled very poor service
- Bad business practices
Preferred solution: Full refund
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Verified ReviewerAllstate - Homeowners Policy Claim Review
If they dont improve how they treat their customers many more complaints of this nature will follow
- How they ignored me
- Customer service displays a total disregard for yr piece of mind
- No return calls
Allstate - Auto Insurance Review from Pretoria, Gauteng
Tracy Drott
Agency Owner
210.319.7218
12540 Bandera Rd. #209
Helotes, TX 78024
My name is Hung Tran. I purchased Allstate auto insurance policy thru Tracy Drott, an agency owner located at 12540 Bandera Rd. Ste. 209, Helotes , TX 78023. I have my policy with Allstate for a few years, and I had set up the Autopay system which withdraw from my bank account monthly. Recently I had been moving around a few times and I changed my bank account; therefore, my policy was cancelled. On September 13, 2016, I called Adela who works for Tracy, and sent her my bill to prove of residency and registration of Acura to prove if ownership. I also gave her credit card information to charge for my insurance policy. Evidently Adela forgot to complete writing my auto policy, and I didn't know my auto insurance was cancelled until I called on October 14, 2016 to get a quote for my home insurance. Adela forgot to finished writing my policy caused me to pay extremely high rate on my new policy; it's Adela's fault, and both Tracy and Adela didn't want to resolve the issue. I don't think that is right thing to conduct a business. Please help me? Thank you.
Hung Tran
Btarch@***.com
210.264.5810
Allstate added drivers that are no relation to me or live with me
- First 17 years of service
- Adding people that dont live with me to my policy
Preferred solution: Let the company propose a solution
Claim Delay
Allstate Customer Care Review
- Rude customer service reps
Homeowner Rates Raised for Small Claims Made
I have had Allstate home and auto insurance since 2009. Allstate never told me that when you have insurance you should not make a claim on your homeowners insurance, otherwise you would be notified that your insurance rates for your home have gone up over $500.
My claims totals were under $4000. I asked my insurance agent for help. When he contacted the Underwriters they wanted to charge me even more!
Because of this I am having a difficult time finding a new insurance that I can afford.I feel this is unfair and unjust and I am being profiled by my age and where I live. Allstate - the good hands people - NOT
- At this point
- Unfair business practice profiling
Do not get Allstate Car insuance
- Absolutely feel violated and sick to my stomach
- Criminals
Allstate - Homeowners Policy Claim Review
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Everyone not paid by Allstate saw extensive wind damage. I am sending all copies to many journalists in U.S. I kept all paper from beginning where Allstate said no sign of wind damage to end where they admitted a complete loss due to wind damage.
Reviewed your post and glad to see your outcome was successful.
***
I think I can answer your statements on whether adjusters get a bonus for not paying a claim and they do not.
However, if an adjuster is not following guidelines outlined by the insurance company they are working for, they may not have a job come review time.
***
I have not seen pictures of your roof, but I have looked at hundreds and perhaps thousands of roofs like yours, both as a roofer and then an adjuster.
My guess is that your roof did have some installation problems including improper nailing and possibly lesser quality shingles that contributed to the damage, hopefully you will be wise enough to get a better quality shingle (some shingles are much more wind and hail resistant than others) and get your roofer to hand nail your roof installation, in which your roof was not before.
*** Allstate, does have a reputation for not wanting to pay adequately for wind damage repairs, but most insurance companies are like this and unfortunately homeowners like you do not have many alternatives to turn to, except pay someone part of your claim money to fight for you. It would be helpful for other homeowners and perhaps even you in the future to address this issue and write the Oklahoma Insurance Commissioner who is suppose to oversee insurance companies for the consumers behalf, but does not do a very good job doing so...
Allstate approved roof 2 1/2 years prior. This was a cyclonic windstorm and did extensive damage all down my dead end road.
Neighbor next door had his roof replaced and had State Farm. His roof had over nailing like mine but they said this was absolutely wind damage.
Allstate Lies. End of story.